Returns:
You may return any new, unopened item within 30 days of delivery for a full refund, minus only our shipping costs. As long as the item and packaging are intact and functional, any opened item except memory cards, may be returned within 30 days, minus our shipping costs and only a 10% restocking fee. If the return is a result of our error (e.g. you received an incorrect item), we’ll pay the return shipping costs.
If you experience a problem with an item you ordered, please contact us before initiating your return. Often, a minor settings change or simple reset procedure will alleviate the problem. Defective items will be replaced at our cost within the manufacturer’s warranty period, or 365 days of the order date, whichever is longer, if the issue cannot be otherwise resolved.
Refunds:
You should expect to receive your refund within 15 days of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 5 business days).
We don’t play games and delay your refund, or force you to decorate all sides of the return box like some vendors do. Not all sales work out, we realise this and we won’t guilt trip or hassle you for it, we promise. We want you to be happy whether you keep our dashcam or not.
Replacements / Exchanges:
If you receive a faulty product and issue cannot be resolved by technical assistance from our expert, we make every attempt to provide you with a replacement product that is the same as the item purchased. However, we reserve the right to provide you with a replacement product that is a product of a similar style or a substitute equivalent that may not be of the like kind (depending on availability). In the event we cannot provide you with the same product as a replacement, we will notify you immediately and ensure you agree with the replacement product.
For help with Return, Refund, replacements, please contact us at sales@nexex.in
